FAQ

When is Notary Store Online open?

We are open Monday through Friday, 9am- 4pm EST, except on holidays.  You may view our holiday schedule Holiday Hours.

When will I receive my physical stamp?

Most orders received by 3pm EST are shipped the same business day. Expedited orders received by 3pm EST are guaranteed to be shipped the same business day. Processing time can be delayed due to missing or incomplete order or shipping information. Processing time does not include shipping time.

UPS Ground Delivery Time Estimator from our location:

How do I care for my stamp?

The manufacturer of your stamping mechanism has included all necessarily accessories for properly storing your stamp (ie: caps, boxes, etc). Keep your stamp in a dust-free environment of moderate temperature. Extreme temperature changes can affect the adhesives and inks used in your stamps and seals resulting in poor quality imprints or stamp malfunction.

How do I use my embosser?

Your embosser was created using Delrin. Delrin is a light-weight, rigid, wear resistant type of plastic. Your embosser should only be used to emboss one sheet of standard weight paper at a time. Using your embosser on multiple sheets at a time or on other materials (such as mylar) may cause your embosser insert to bend or bow which is not covered under our guarantee.

Your compact embosser needs to be assembled before use. After removing the embosser from the case, you must insert the die holder into place before use. The images and video below show how to correctly do this.

To make in impression, insert your paper and squeeze. Make sure the rectangular notches on the bottom of the die holder are seated in place before using your embosser to avoid bending your insert.

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Click here to watch a video on how to assemble your embosser

What is order expediting?

Our expediting services guarantees your order will be processed and ready for shipping the same business day when placed Monday- Friday by 3pm EST. Order expediting does not affect shipping speeds.

Will I get notification that my order has shipped?

You will receive an automatically generated email from our system when your order is placed and when it has shipped. If you do not receive these emails, please check your spam folder.

What happens if my package gets returned to the sender?

If your stamp is returned to us as undeliverable, we will contact you to obtain an alternate address. A postage fee will need to be paid before your stamp is reshipped. Occasionally our shipping software will flag an address if it is incomplete or unrecognized. In these situations, we will contact you to verify or update your address in attempt to avoid delivery delays.

What if my stamp needs to be returned?

Our return policy can be viewed here.